Ouarzazate Unlimited: Booking Terms & Conditions
Ouarzazate Unlimited is a website property of Infinite Morocco, a fully licensed and bonded tour operator specialized in offering Morocco private tours, travel services, and tailor-made holidays in Morocco.
Any contract between you as a Client and us is subject to these terms and conditions. All reservations can be made online, by e-mail or by phone. Bookings submitted through our website using the “Booking & Payment page” page are not final until we have confirmed the availability of the tours from Ouarzazate at the indicated price.
I – Payments
Travelers can pay a 50% deposit online at the time of booking and the 50% balance the first day of their tour for set tour packages and day trips. While for customized trips, payment in full is required only for bookings made 3 weeks or less before the start of your trip. Deposit payments can be made by bank transfer, PayPal using most of the credit/debit cards, PayPal account, or credit/debit card authorization form. The remaining balance is to be paid in cash (Dirhams, USD, Euros, or Pounds). Credit/Debit cards (Visa & MasterCard) are accepted locally in our office or by authorization form. All the bookings are guaranteed after we receive the deposit receipt.
II – Child policy
Children aged 2-5 years are free of charge
Children aged 6-11 years qualify for a reduction of 50% when sharing a room with 2 adults (parents) maximum of 1 child per family. 12+ years pay as an adult person.
IV – Cancellation Policy
Any cancellation of a booking after an invoice has been raised must be sent in writing to our company by e-mail to info@ouarzazate-unlimited.com Cancellation by the client entails payment of different amounts depending on the date of cancellation.
Less than 6 weeks: 20% of the total invoice
Less than 4 weeks: 30% of the total invoice
Less than 2 weeks: 50% of the total invoice
Less than 1 week: 80% of the total invoice
Less than 4 days: 100% of the total invoice
If the balance of the tour or excursion has not been paid and the reservation is subsequently canceled within the 6 weeks period prior to departure, the client must pay the amount as set out in the above cancellation charges.
V – Amendments of the tours & excursions
We will make every effort to alter your arrangements but we cannot guarantee this will be possible all the time, especially in the high season. Should an amendment by a client be requested outside the 6 weeks before departure, additional charges might occur added as a supplement.
VI – Complaints
In the event of any dissatisfaction with our services, the matter MUST be immediately reported to our guides or drivers so that immediate action can be taken to correct the problem. Thereafter the matter must be sent via e-mail, in writing, to our Company within the next 2 weeks.
VII – Travel Insurance
While our company holds an insurance inf full compliance with the laws to run tour activities. We request that travelers contract a travel insurance package covering luggage loss, curtailment, medical emergency, including repatriation, cancellation, and stay interruption. We also recommend that every participant should possess a policy number and emergency phone number of his/her insurance company or at least necessary required information about the company. We recommend World Nomad for your travel Insurance.
