I- RESERVATIONS
You send us your enquiries/reservations by e-mail, fax or phone then we send you back a written program within 24 hours. Once you agree with the program and rates, you will receive a final program and pro forma invoice.
Confirmation of the group number at least 15 days in advance.
II- DEPOSIT & FINAL PAYMENT
Your reservations are guaranteed after we receive the payment as follows:
30 % must be paid upon confirmation of the tour, the rest when the group arrives.
other individual conditions must be negotiated.
Payment of the deposit must be made before participant’s arrival:
By SWIFT transfer to:
- Code SWIFT : BCPOMAMC
- Bank : BANQUE POPULAIRE
- Address : Bd Moulay Rachid, 45000 OUARZAZATE
- Account Number : 101550 211119986661000139
- Beneficiary : OUARZAZATE UNLIMITED LLC
A copy of the transfer receipt with bank references must be scanned sent to Ouarzazate Unlimited company by e-mail or faxed to +212524883029.
III- AMENDMENTS BY THE CLIENTS
Ouarzazate Unlimited and it’s professional team will make every effort to alter your arrangements but we cannot guarantee this will be possible all the time, especially in high season and with certain hotels & riads. Amendments might occur additional charges which we will quote on supplement.
IV- CANCELLATION
Cancellation by the client entails payment of different amounts depending on the date of cancellation.
- More than 30 days before departure: 20 € per person administration fees.
- 21-14 days before departure: 25 % of the total invoice
- 13-08 days before departure: 50 % of the total invoice
- 07-02 days before departure: 75 % of the total invoice
- Less than 2 days before departure: 100 % of the total invoice
V- INSURANCE
Insurance is not included in our prices. We strongly recommend that all travellers purchase a comprehensive travel insurance package covering against luggage loss, curtailment, medical emergency, including repatriation, cancellation and stay interruption.
We also recommend that every participant should possess a policy number and emergency phone number of his/her insurance company or at least necessary required information about the company.
We have suggested travel insurance companies on our useful link page, we believe that each of these will provide you with comprehensive travel insurance.
VI- DOCUMENTS:
It is the responsibility of the traveller to obtain and carry documentation of citizenship, such as a passport, and any visas if required.
VII- RATES
The rates are given for indication and must be reconfirmed by writing as some suppliers might increase their rates or taxes might rise.
VIII- RESPONSABILITY
Ouarzazate Unlimited LLC, “Travel Management Company” is responsible for making the arrangements for all services ordered and paid by the client.
Ouarzazate Unlimited LLC cannot be held responsible for the following events: delay or impossibility of a participant of presenting documents required in rule, loss of these documents or circumstances such as strikes, social events, bad weather, wars and loss of luggage or other effects.
Ouarzazate Unlimited LLC cannot be held responsible for a cancellation imposed by circumstances having a character of cause beyond control and/or for reasons related to the safety of the participants.
Any interruption of the stay by the participant and for some cause could not be refunded.
If the circumstances impose it, in particular to ensure the safety of the whole group, for climatic reasons or unexpected events, Ouarzazate Unlimited LLC reserves directly the right or via its guides to substitute means of transport, a lodging, a route with another, as well as dates and starting schedules, with no refund to the participants.
Each participant must conform to the rules of prudence and take the advice given by the guide and/or the driver.
Ouarzazate Unlimited LLC cannot be held responsible for the accidents which would be due to the individual imprudence of a member of the group.
The information contained in our web site is given as an indication. We reserve ourselves the possibility of modifying them constantly.
IX- COMPLAINTS
 To be admissible, any complaint relating to the stays must be noted and notified on the spot, in writing to the person receiving supplier as well as Ouarzazate Unlimited representative so that to find a solution, if it could not be taken into account, once the voyage accomplished.
To be admissible, once the tour is finished, any complaint, not having been able to find solution satisfactory, will have to be sent within 12 day by e-mail after the completion date of the stay. In case of lawsuits, only the commercial court of Ouarzazate shall be competent.
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